Every customer gets your best reply. Even on your worst day.
You know exactly what changed and when it shipped. You just can’t drop everything to explain it, kindly, forty times a week. Shipped Reply writes the reply you’d write on a good day, cites the PR and the deploy, and waits for your tap. When the fix ships, your customer hears about it.You know exactly what changed and when it shipped. You just can’t drop everything to explain it, kindly, forty times a week. Shipped Reply writes the reply you’d write on a good day, cites the PR and the deploy, and waits for your tap. When the fix ships, your customer hears about it. Nobody has to remember.
Founding partners pay $199 a month, locked for life. Read-only access to your repo. Nothing is sent without your approval.
Third time this week I’ve been kicked back to the login screen mid-demo. I have a client call in 40 minutes. Is anyone actually looking at this?
Maya, I’m sorry. Mid-demo is the worst possible time for that and it’s on us. It was a bug in our session refresh, and the fix went live at 9:14 this morning, so you’re safe for your call. Sign out and back in once and it will hold. I’ll check your account myself before 10 to be sure.
It sounds like you on a good day
Warm, specific, owns the mistake. Trained on the replies you approve and the edits you make.
It shows its receipts
The PR, the deploy and the issue are on the card. Check them in five seconds instead of reconstructing them for five minutes.The PR, the deploy and the issue are on the card. You check them in five seconds instead of reconstructing them for five minutes.
You stay in the code
One tap in Slack or right inside the ticket. Then back to what you were building.One tap in Slack or right inside the ticket. Approve, edit or reject. Then back to what you were building.
Sits beside the tools you already run. Not a help desk, not a chatbot.
- GitHub
- Vercel
- Linear
- Slack
- Help Scout
- Intercom
- Zendesk
- Front
Does this sound familiar?
You ship several times a week, and you care about every person who pays you. Somewhere between those two facts, support becomes the thing you do worst. Not because you don’t care. Because you can’t be two people.
“Looking into it.” That was Tuesday.
You meant to go back. The bug got fixed. The customer never heard, and quietly stopped trusting you.
You know the answer. You just can’t stop to write it.
The reply takes five minutes. Getting back into the thing you were building takes thirty.
You’re not curt. You’re mid-debug.
Founders answering tickets between stack traces get short, and the customer on the other end feels it.
Your help center is confidently wrong about yesterday.
AI support tools draft from docs. They can’t know the fix shipped this morning, so they tell your customer it didn’t.
Accurate. Fast. Warm. Followed through.
The kind of support people tell their friends about. Every customer deserves it. Yours too, from a team of two.
Nobody has to remember. Nobody gets left hanging.
The loop closes on its own, from the first reply to “this is fixed,” and you approve every step until you decide you don’t need to.
- 1
It reads what shipped
Merged PRs, deploys, open and closed issues, your docs, and every reply you’ve approved before. This morning outranks last quarter.Merged PRs, deploys, open and closed issues, your docs, and every reply you’ve approved before. Recency-weighted, so this morning outranks last quarter.
- 2
It drafts, with receipts
A reply in your voice, plus the exact PR, deploy or issue it leaned on. If it can’t find a source, it says so instead of guessing.
- 3
You approve in one tap
In Slack or as a note inside the ticket. Approve, edit or reject. Every decision makes the next draft better.In Slack or as a note inside the ticket. Approve, edit or reject. Every decision and edit is stored and makes the next draft better.
- 4
It follows through
If the ticket is a bug, it files the issue with the ticket linked. When the fix deploys, the customer hears about it.If the ticket is a bug, it files the issue with the ticket linked. When the issue closes and the fix deploys, the customer hears about it.
Follow-up to Maya Chen · Thursday 8:06am
Hi Maya, quick follow-up on the login loop you flagged on Tuesday. The proper fix went out this morning, so the sign-out workaround isn’t needed anymore. Thanks again for the clear report.Hi Maya, quick follow-up on the login loop you flagged on Tuesday. The proper fix went out this morning, so the sign-out workaround isn’t needed anymore. Thanks again for the clear report, it made this an easy one to track down.
The message you always meant to send.
The issue closed, the deploy landed, and Maya heard about it before she noticed. This is the part every team means to do and never does.
What it won’t do
One confidently wrong “that’s fixed” burns a customer’s trust for good. So it doesn’t guess, and it doesn’t send without you.
It won’t send without you
Every draft waits for a human until you move that category up the ladder yourself.Every draft waits for a human until you move that category up the ladder yourself. Engineering-state answers stay on approval the longest.
It won’t answer without a source
No PR, deploy, issue or approved reply to point at means no claim. It says what it couldn’t find and flags the ticket.No PR, deploy, issue or approved reply to point at means no claim. The draft says what it couldn’t find and flags the ticket for you.
It won’t guess at product state
Low confidence gets a flag, not a send. You see the confidence on every card before you tap.
It won’t read what you don’t want read
Read-only scopes, repo and path exclusions, per-workspace encryption, retention you control. Bring your own model key if you want.Read-only scopes, repo and path exclusions, per-workspace encryption, and retention you control. Bring your own model key if you want.
The autonomy ladder
Set per category. You climb it when you trust it.
- Draft onlyWhere every team starts
- One-tap approveDraft is ready to send
- Send and notifyYou see it after it goes
- Send quietlyFor categories you’ve earned
Cheaper than one lost customer.
Three engineer hours a week is the math. The customer who almost churned and didn’t is the reason. Annual plans get two months free.
Founding partner
First 10 to 20 teamsEverything in Team, at a price that never changes.
$199per month, locked for life
- The full closed loop from day one
- A weekly call with Connor for the first 60 days
- Your integrations get built first
- We ask to tell your story here, with your say-so
Starter
The draft-and-approve loop for one help desk.
$299per month
- Drafts with sources, approve from Slack or the ticket
- One help desk, one review channel
- 300 drafts a month
- Bring your own model key, optional
Team
The whole loop, including the follow-through.
$499per month
- Files bugs from tickets, tells the customer when fixed
- Unlimited drafts, every integration
- Multiple review channels
- The autonomy ladder, per category
Prices in USD. Model costs are included, and they drop if you bring your own key. Nothing is priced under $199 because it replaces engineer hours, not a chatbot.
Connor Zubrecki
Founder
Built by someone who still answers the tickets.
I’ve been the founder typing “looking into it” at 11pm, then forgetting. I’ve spent five years at early-stage startups where support meant me. I run an eSIM business now, and every morning there are travellers standing in an airport whose data didn’t connect. They deserve a reply that is right, fast and kind, and I can’t be two people.
So I built the thing that lets a tiny team give the kind of support people tell their friends about. Shipped Reply drafts my replies first. It is customer zero, and this page is the demo.
Connor
Be the company whose support people tell their friends about.
Even if support is you. Five founding partner spots are open, and Connor replies personally, with the sources cited.
No credit card. Read-only access to your repo. Your data stays yours.